Dynamics CRM in the Contact Center – Keeping Multiple Source System Data in...
“Customer data integration (CDI) is receiving increased attention as companies realize that basic CRM alone has failed to deliver the single view they expected, because of the numberof systems...
View ArticleClik here to view.
Microsoft Dynamics CRM in the Contact Center: Maintaining Data Quality –...
Link to first blog in series How do Contact Centers avoid the creation of duplicate data in their Microsoft CRM System, particularly when they have multiple Agents entering data and hundreds, or even...
View ArticleKeep it Simple with CRM to Increase Adoption and Improve Data Quality
Many organizations recognize the value of customer relationship management (CRM) software and understand, at a high-level, the benefits it can bring to an organization. Besides basic contact management...
View ArticleClik here to view.
Microsoft Dynamics CRM Data Quality Management: An Ongoing Process
A lot of our customers engage us in some form of data cleansing when implementing Dynamics CRM. Why? Because a company is only as good as the data set that they work from and bad data can lead to...
View ArticleClik here to view.
Data Scientists for Big Data
Note: This blog is based on Thomas H. Davenport's book, Big Data: Dispelling the Myths, Uncovering the Opportunities, published in 2014 by the Harvard Business Review Press; Harvard Business School...
View ArticleClik here to view.
How to Tell If Your Sales and Marketing System Is Working
The Monday after Thanksgiving is called Cyber Monday, and it’s perhaps the busiest on-line shopping day of the year. However, for me it is also a day when our phones start ringing off the hook with an...
View ArticleDynamics CRM in the Contact Center – Keeping Multiple Source System Data in...
“Customer data integration (CDI) is receiving increased attention as companies realize that basic CRM alone has failed to deliver the single view they expected, because of the numberof systems...
View ArticleMicrosoft Dynamics CRM in the Contact Center: Maintaining Data Quality –...
Link to first blog in series How do Contact Centers avoid the creation of duplicate data in their Microsoft CRM System, particularly when they have multiple Agents entering data and hundreds, or even...
View ArticleKeep it Simple with CRM to Increase Adoption and Improve Data Quality
Many organizations recognize the value of customer relationship management (CRM) software and understand, at a high-level, the benefits it can bring to an organization. Besides basic contact management...
View ArticleMicrosoft Dynamics CRM Data Quality Management: An Ongoing Process
A lot of our customers engage us in some form of data cleansing when implementing Dynamics CRM. Why? Because a company is only as good as the data set that they work from and bad data can lead to...
View ArticleData Scientists for Big Data
Note: This blog is based on Thomas H. Davenport's book, Big Data: Dispelling the Myths, Uncovering the Opportunities, published in 2014 by the Harvard Business Review Press; Harvard Business School...
View ArticleHow to Tell If Your Sales and Marketing System Is Working
The Monday after Thanksgiving is called Cyber Monday, and it’s perhaps the busiest on-line shopping day of the year. However, for me it is also a day when our phones start ringing off the hook with an...
View Article
